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Terms & Conditions:
Please read the following Terms of Use carefully before using this website (shambhalanursery.com.au). By accessing and using this website you agree to these terms of use. We reserve the right to change these Terms and Conditions from time to time. Terms and Conditions are liable to change without notice. These Terms and Conditions are governed by and to be interpreted in accordance with Australian Law.
We welcome your feedback and any suggestions on how we could improve this website for ease of use.
About Us:
We are a cold climate nursery based in Goulburn NSW. Our vegetables and herbs are all seeded by hand and are exposed to the elements so you can be confident that they will survive in our cold climate. Our landscape plants are also exposed to the elements and where we do not grow ourselves we source our plants from other cold climate nurseries with proven genetics of successful survival in our often harsh growing environment.
Stock Availability:
Stock availability may vary from season to season. If an item is marked ‘Out of Stock’ please enquire through the website as to when it may be available again. For vegetables and herbs we update on a regular basis as to when they may be back in stock.
Due to plants being living products and have natural variations, we aim to ensure that photographs are representative of the plants available. Plants may grow to a different height as indicated depending on positioning, climate, general weather conditions, soil type, fertilising and care. Images of mature plants are as a guide only. We endeavour to make sure that plants listed are currently in stock and that the pricing is true and correct. The plants listed on this website are subject to availability and seasonal fluctuations and may be withdrawn at any time.
Customer Service Policy:
We are committed to providing exceptional customer service. If you have any concerns please do not hesitate to contact us.
Placing Your Order:
It is preferred that all orders be placed through the website – this helps us keep on top of our inventory. Stock allocation is prioritised to fully paid orders at the time of ordering through the website.
Payment:
Payment can be made by:
· Credit Card through the website
· Direct Deposit
· Eftpos on pick up or delivery
· Cash on pick up or delivery
For orders that are payment on pick up or delivery we require that your order is picked up within 24 hours of notification that it is ready. If you are unable to pick up within 24 hours please contact us to make special arrangements. If we are not advised of special arrangements and your order has not been paid for then the ordered items will be returned to stock and your order cancelled. Stock allocation is prioritised to orders that are paid in full at the time of ordering.
Visits to the Nursery:
Due to the current Covid situation we are an Appointment Only Nursery – please contact via phone on 1800 966 222, via email – shambhalanursery@hotmail.com or via the website to make an appointment time.
Pick Up or Delivery:
· Delivery within Goulburn city limits is $10 or free for orders over $50.
· Delivery to Southern Highlands or Canberra is $20 or free for orders over $250
· If you elect for local pickup please pick up your order within 24 hours of being advised it is ready. Please allow 48 hours for your order to be ready.
External Sites:
This website may from time to time contain links to other sites on the internet that are owned and operated by a third party. By using this website you acknowledge that Shambhala Nursery is not responsible for the availability or the content on any External Site.
As a customer of Shambhala Nursery you are automatically added to our email list. You are able to unsubscribe from this list at any time if you wish.
Refund Policy:
Please advise us within 24 hours of picking up or having your order delivered that there is an issue with the plants supplied. Please choose carefully - we do not normally give refunds if you simply change your mind or make a wrong decision. We do not refund on plants that have already been repotted or planted in the ground.
These Terms & Conditions constitute the entire agreement and understanding of the parties and supercedes any previous agreement between the parties.
Contact:
If you have any concerns with these Terms & Conditions please do not hesiate to contact us:
Ph: 1800 966 222
Email: shambhalanursery@hotmail.com
Or via the website.
Copyright © 2023 Shambhala Nursery - All Rights Reserved. ABN: 86603040065
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